Articles & Blog
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
THE
Customer Success Intelligence
PODCAST
HOSTED BY PRITHWI DASGUPTA
Episode 33
1:51
August 30, 2023
Ed Powers
Episode 32
00:58
May 25, 2023
Niki Clarke Crossman
Director of Customer Success
Episode 31
23:17
May 24, 2023
Huey Le
Episode 30
46:17
May 12, 2023
Sue Nabeth Moore
Co-Founder, Success Chain
Episode 29
01:11
May 9, 2023
Donna Weber
Episode 28
01:28
May 5, 2023
Irit Eizips, Chief Customer Officer & CEO, CSM Practice
Chief Customer Officer & CEO, CSM Practice
Excerpt from Episode 5
01:49
Nov 29, 2022
To begin with, startups should focus on measuring the most essential customer success metrics—adoption, engagement, and renewal—instead of trying to boil the ocean.
Jennifer Chiang
Excerpt from Episode 4
1:58
Aug 03, 2022
User adoption is on the critical path to value creation and benefits realization. Hence, it should be a part of every CS team’s mission.
Jason C. Whitehead
Sue Nabeth Moore
Excerpt from Episode 5
2:05
Jul 28, 2022
Your first few hires should be Renaissance CSMs: multi-skilled, hustling, gritty, thinking outside the box, and not feeling stuck in processes (or the lack of it).
Jennifer Chiang
Excerpt from Episode 5
01:36
Jul 14, 2022
Post-Series A funding is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for truly unlocking efficiency).
Jennifer Chiang
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.