The Customer Success Intelligence Podcast

Recent Episodes (56 Episodes)

GUESTS

Guy Galon

Customer Success Executive, Author and Advisor

Episode 56

1:20

February 29, 2024

Unveil your Customer’s Aspirations

GUESTS

Jolyn Isabelo

Head of Onboarding & Scaled Success APAC

Episode 55

1:29

February 23, 2024

Customer Success is a Mindset!

GUESTS

Nainesh Poojary

Head of Customer Success - APAC

Episode 54

3:50

February 22, 2024

Customer Success & KAM: Key Metrics to track for 2024

GUESTS

Shivani Chaturvedi

GUESTS

Shivani Chaturvedi

GUESTS

Sunil Mehta

Managing Director

Quick Listens (30 Episodes)

Excerpt from Episode 3

1:40

Sep 13, 2021

Augmented Intelligence for Mitigating Customer Churn

Play Micro Episode

Create more “customer time” for your CS team by leveraging Augmented Intelligence and automation to connect your learning back into optimizing playbooks and processes.

Micro podcast excerpt from a conversation on Augmented Intelligence for Customer Success between Prithwi Dasgupta, CEO SmartKarrot, and Irit Eizips, CEO CSM Practice.

GUESTS

Irit Eizips, Chief Customer Officer & CEO, CSM Practice

Excerpt from Episode 3

2:03

Sep 13, 2021

The Importance of Adaptable Processes for Customer Success

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Customers differ in their needs and expectations. So, you need to have multiple adaptable processes for different sets of customers.

Micro podcast excerpt from a conversation on Customer Success Disasters between Alan Fecamp, Peter Armaly, Prithwi Dasgupta, and Rick Adams.

GUESTS

Peter Armaly, Sr Director, Customer Success, Oracle

Excerpt from Episode 3

1:57

Aug 20, 2021

The Role of Product Usage Data in Mitigating Customer Churn

Play Micro Episode

A nuanced understanding of product usage data by persona is essential to know if your key stakeholders are seeing value out of your product.

Micro podcast excerpt from a conversation on Augmented Intelligence for Customer Success between Prithwi Dasgupta, CEO SmartKarrot, and Irit Eizips, CEO CSM Practice.

GUESTS

Irit Eizips, Chief Customer Officer & CEO, CSM Practice

Excerpt from Episode 3

1:50

Aug 09, 2021

Evangelizing Customer Success Externally and Internally

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Evangelizing Customer Success—externally and, even more so, internally—is a necessary skill for CS Leaders.

GUESTS

Alan Fecamp, Founder, Just Digital

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    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
    Follow along and share your thoughts.

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast
    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Listen wherever you get your podcasts.

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    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

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    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

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