Articles & Blog
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
THE
Customer Success Intelligence
PODCAST
HOSTED BY PRITHWI DASGUPTA
Episode 57
3:02
April 8, 2024
Guy Galon
Customer Success Executive, Author and Advisor
Episode 56
1:20
February 29, 2024
Jolyn Isabelo
Head of Onboarding & Scaled Success APAC
Episode 55
1:29
February 23, 2024
Nainesh Poojary
Head of Customer Success - APAC
Episode 54
3:50
February 22, 2024
Shivani Chaturvedi
Episode 53
3:46
February 21, 2024
Shivani Chaturvedi
Episode 52
3:34
February 20, 2024
Sunil Mehta
Managing Director
Excerpt from Episode 3
02:03
Feb 03, 2022
COVID-19 made everything go digital. It enabled organizations of all sizes to serve the full spectrum of customers—right from the upper echelon down to the long tail.
Irit Eizips, Chief Customer Officer & CEO, CSM Practice
Excerpt from Episode 1
1:52
Nov 18, 2021
For subscription-revenue companies, dipping Net Revenue Retention (NRR) almost always results in your Cost of Sales going up.
Andreas Knoefel
Excerpt from Episode 3
1:46
Sep 27, 2021
Adoption is not a one-time activity. Sustainable user adoption is all about continuously matching the pace of evolution of your product to that of your customers’ business environment.
Sue Nabeth Moore
Excerpt from Episode 3
1:22
Sep 22, 2021
| The best part of the SaaS is that upgrades can be released frequently with ease & across the customer base, but the challenge lies in creating a culture of continuous learning. Excerpt from a conversation on Change Management in the World of SaaS between Prithwi Dasgupta, CEO SmartKarrot, and Jason C. Whitehead, Co-Founder Success Chain. |
Jason C. Whitehead
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.