Articles & Blog
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
THE
Customer Success Intelligence
PODCAST
HOSTED BY PRITHWI DASGUPTA
Episode 57
3:02
April 8, 2024
Guy Galon
Customer Success Executive, Author and Advisor
Episode 56
1:20
February 29, 2024
Jolyn Isabelo
Head of Onboarding & Scaled Success APAC
Episode 55
1:29
February 23, 2024
Nainesh Poojary
Head of Customer Success - APAC
Episode 54
3:50
February 22, 2024
Shivani Chaturvedi
Episode 53
3:46
February 21, 2024
Shivani Chaturvedi
Episode 52
3:34
February 20, 2024
Sunil Mehta
Managing Director
Excerpt from Episode 5
01:54
Jul 12, 2022
Your business can have more than one ideal customer. It’s important to keep an open mind on it at the product-market fit stage (and optimize your strategy accordingly).
Jennifer Chiang
Excerpt from Episode 5
01:13
Jul 05, 2022
There are so many different definitions of startups, but, at the end of the day, it really depends on team maturity (including the maturity of the customer success team).
Jennifer Chiang
Excerpt from Episode 3
01:32
Mar 03, 2022
AI enables companies to cater to many more customers than they ever could. We will see this trend growing and AI becoming much more evolved in the next five years.
Irit Eizips, Chief Customer Officer & CEO, CSM Practice
Excerpt from Episode 3
01:12
Feb 14, 2022
Over the last decade, customer success has evolved from being perceived as only a “churn buster” to an “earn booster” strategically connected to revenues.
Sue Nabeth Moore
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.