Customer Success | 4 MIN READ
The Importance of Structured Onboarding
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Dive into the world of customer success and discover why structured onboarding i...
Customer Success | 4 MIN READ
Jan 1, 2024
Dive into the world of customer success and discover why structured onboarding i...
Customer Success | 4 MIN READ
Dec 14, 2023
Explore the intricate world of customer success, unveiling strategies, relations...
Artificial Intelligence | 11 MIN READ
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Learn the difference between conversation and conversational intelligence and ho...
Customer Success | 5 MIN READ
Jan 4, 2023
Net promoter score (NPS) is one of those must-have metrics for customer experien...
Customer Experience | 9 MIN READ
Aug 30, 2022
Are you worried about the customer experience gap while selling your products? I...
Customer Success | 4 MIN READ
Jul 28, 2022
Do you know AI can help manage customer expectations? If not, check out this blo...
Customer Success | 5 MIN READ
Jul 21, 2022
Customer data silos have always been a challenge for any customer success profes...
Customer Experience | 5 MIN READ
Jul 19, 2022
Is there a connection between customer memory and positive customer experience? ...
Customer Experience | 6 MIN READ
Jul 13, 2022
Here is our take on the best way to utilize behavioral science to design the per...
Customer Experience | 8 MIN READ
Jul 5, 2022
Conversation CX is the current buzzword in the B2B SaaS world. In this write-up,...
Customer Experience | 7 MIN READ
Jun 29, 2022
Do you wish to improve your enterprise customer experience? If yes, please go th...
Customer Success | 13 MIN READ
Jun 27, 2022
As a customer success manager, have you encountered any ethical dilemmas? If yes...
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.