Articles & Blog
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
THE
Customer Success Intelligence
PODCAST
HOSTED BY PRITHWI DASGUPTA
Episode 57
3:02
April 8, 2024
Guy Galon
Customer Success Executive, Author and Advisor
Episode 56
1:20
February 29, 2024
Jolyn Isabelo
Head of Onboarding & Scaled Success APAC
Episode 55
1:29
February 23, 2024
Nainesh Poojary
Head of Customer Success - APAC
Episode 54
3:50
February 22, 2024
Shivani Chaturvedi
Episode 53
3:46
February 21, 2024
Shivani Chaturvedi
Episode 52
3:34
February 20, 2024
Sunil Mehta
Managing Director
Excerpt from Episode 5
01:49
Nov 29, 2022
To begin with, startups should focus on measuring the most essential customer success metrics—adoption, engagement, and renewal—instead of trying to boil the ocean.
Jennifer Chiang
Excerpt from Episode 4
1:58
Aug 03, 2022
User adoption is on the critical path to value creation and benefits realization. Hence, it should be a part of every CS team’s mission.
Jason C. Whitehead
Sue Nabeth Moore
Excerpt from Episode 5
2:05
Jul 28, 2022
Your first few hires should be Renaissance CSMs: multi-skilled, hustling, gritty, thinking outside the box, and not feeling stuck in processes (or the lack of it).
Jennifer Chiang
Excerpt from Episode 5
01:36
Jul 14, 2022
Post-Series A funding is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for truly unlocking efficiency).
Jennifer Chiang
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.